Frequently Asked Questions (FAQs)

1. What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer secure checkout through PayPal.

2. Do you offer international shipping?

Yes, we offer worldwide shipping. Please note that shipping times and costs may vary depending on the destination.

3. What is your return policy?

We offer a 30-day money-back guarantee on all our products. If you're not satisfied with your purchase for any reason, simply contact us for a full refund.

4. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment.

5. Are your massage products suitable for all ages?

Our massage products are designed to be safe and effective for individuals of all ages. However, we recommend consulting with a healthcare professional before using any new product, especially for children or individuals with pre-existing medical conditions.

6. Can I cancel or modify my order after it has been placed?

Once an order has been placed, it enters our processing system immediately to ensure fast shipping times. Therefore, we are unable to cancel or modify orders once they have been submitted. Please review your order carefully before completing the purchase.

7. Are your massage products suitable for professional use?

Many of our massage products are suitable for both personal and professional use. However, we recommend checking the product specifications and consulting with a licensed professional to ensure compatibility with your specific needs.

8. How do I contact customer support?

You can contact our customer support team via email at support@spinalsensation.com. Our team is available 24/7 to assist you with any inquiries or concerns.

9. Do you offer discounts for repeat customers?

Yes, we value our loyal customers and offer discounts and special promotions for repeat purchases. Be sure to sign up for our newsletter to stay updated on the latest offers.

10. Are your massage products eco-friendly?

We strive to offer environmentally friendly options whenever possible. Look for products labeled as eco-friendly or made from sustainable materials in our store.