Shipping And Delivery

Shipping Policy

We are glad to bring our customers great value and service.

International Shipping

Spinal Sensation orders are delivered worldwide in 5–10 days. However, we do not currently ship to the following countries/regions:

Afghanistan	Belarus
Burundi	Central African Republic
Crimea	Cuba
Democratic Republic of the Congo	Donetsk
Guinea	Guinea Bissau
Haiti	Iran
Iraq	Kherson
Korea, North (Democratic People's Republic of Korea)	Lebanon
Libya	Luhansk
Mali	Mariupol
Melitopol	Moldova
Myanmar	Nicaragua
Niger	Russia
Somalia	South Sudan
Sudan	Syria
Venezuela	Yemen
Zaporizhzhia	Zimbabwe

If you happen to be from one of these locations, we will contact you regarding your order.

Lost/Missing Packages

ARTOPACKS are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error, we will fully take responsibility for the original order that was made for you at no charge.

Customs

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may incur custom fees when they arrive in your country.

Tracking Information

You will receive an email with a tracking number once your order is shipped; however, in some cases due to free shipping, tracking may not be available.

My Tracking Says “No Information Available At The Moment”

For some shipping companies, it takes 2–5 business days for the tracking information to update in their system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will My Items Be Sent In One Package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.